The Mitel 3300 phone system supports the industry’s largest range of desktop devices including entry-level IP phones, web-enabled IP devices, wireless handsets (WiFi or IP DECT) and full-duplex IP audio conference units, and is available through Netco, an accredited Mitel business partner.

Mitel’s track record of innovation at the desktop is continued through the Navigator – integrating two of the most used business tools, the PC and the phone, to deliver real benefits to the user, The Mitel 3300 ICP phone system also supports a powerful suite of applications including multimedia collaboration, customer relationship management and unified messaging. Industry standard Application Programming Interfaces (APIs) are supported for extensive third-party applications through Mitel Solutions Alliance (MSA).

The Mitel 3300 Integrated Communications Platform (ICP)

The Mitel 3300 Integrated Communications Platform (ICP) provides enterprises with a highly scalable, feature rich communications system designed to support businesses from 30-60,000 users. The 3300 ICP provides enterprise IP-PBX capability plus a range of embedded applications including standard unified messaging, auto-attendant, ACD and wireless gateway. Operating across virtually any LAN/WAN infrastructure, the 3300 ICP provides seamless IP networking allowing for full feature transparency within distributed environments by supporting networking standards such as Q.SIG, DPNSS, and MSDN. The 3300 ICP provides organizations with the opportunity to IP enable their legacy PBX’s, protecting existing investments while delivering all the advantages of a converged infrastructure.

Leveraging over three decades of call control experience, the 3300 ICP supports over 500 telephony features – features that are delivered to the many user communities through easy to user interfaces such as our Web-based system management.

At the user level the 3300 ICP supports the industry’s largest range of desktop devices including entry-level IP phones, Web-enabled IP devices, wireless handsets (WiFi or IP DECT) and full-duplex IP audio conference units. Mitel’s track record of innovation at the desktop is continued through the 5230 IP Phone – integrating two of the most used business tools (PDA and phone) to deliver real benefits to the user.

The 3300 ICP also supports a powerful suite of applications including multimedia collaboration, customer relationship management and unified messaging. Industry standard Application Programming Interfaces (APIs) are supported for extensive third-party applications through Mitel Solutions Network (MiSN).


The Mitel 3300 Integrated Communications Platform (ICP) Benefits and Features

  • Supports more than 65,000 IP ports
  • Embedded Standard Unified Messaging, ACD, Auto-attendant, and WiFi and IP DECT wireless
  • Ability of seamless integration with Nortel phones
  • Industry standard SIP trunking and SIP line side support
  • Support for industry standard networking protocols such as Q.SIG and DPNSS
  • Web-based user interface
  • Seamless IP Networking across multiple sites
  • Industry standard APIs
  • Software resiliency and hardware redundancy delivering an incredibly robust solution
  • Mitel’s System Data Synchronization technology for sharing data among controllers, in order to enable feature transparency across a cluster of controllers
  • Cluster up to 250 controllers as a single system
  • 802.3af compliance for power over Ethernet
  • Hot desking
  • Support for third-party applications through MiSN
  • Support for touch-of-a-button, drag-and-drop video and audio conferencing
  • 500+ telephony features
  • Support for the broadest range of IP desktop devices
  • Wireless Voice and Data: The 3300 ICPs integrated wireless gateway enables mobile users to access voice and data services equal to the wired desktop anywhere in the enterprise. Both 802.11 wireless and IP DECT are supported.
  • Speech-Enabled Applications:The 3300 ICP supports Mitel Speech Server Unified. Messaging including attendant, directories, mobility and voice portals.
  • Collaboration: The 3300 ICP supports Mitel Your Assistant, the PC-based real-time communications tool that provides a single, unified interface for call handling, integrated communications and collaboration.
  • Video Conferencing:The 3300 ICP supports Mitel Voice First Application, the one touch video conferencing thats as easy to use as dialing a phone.
  • Teleworking: The 3300 ICP integrates support for the Mitel Teleworker Solution. This simple, secure, plug and work solution enables transparent access to the corporate voice network from any location with broadband Internet access.
  • Messaging: The 3300 ICPs embedded voice mail is a flexible, cost-effective solution supporting centralized voice mail and multi-level auto-attendant. The 3300 ICP also supports the Mitel Messaging Server which provides enhanced voice mail as well as integrated and unified messaging.
  • ACD and Contact Center Applications: The 3300 ICP includes embedded automatic call distribution (ACD) and supports the Mitel 6100 Contact Center Solutions suite of modular, web-centric contact center applications.


    • Mitel Communications Director Software

    Mitel Communications Director software supports over 500 telephony features – features that are delivered to the many user communities through easy-to-use interfaces, such as our web-based system management.

    The 3300 ICP supports the industry’s largest range of desktop devices including entry-level IP phones, web-enabled IP devices, wireless handsets (WiFi or IP DECT) and full-duplex IP audio conference units. The 3300 ICP also supports a powerful suite of applications including multimedia collaboration, customer relationship management, and unified messaging. Industry standard Application Programming Interfaces (APIs) are supported for extensive third-party applications through Mitel Solutions Alliance (MSA).

    Mitel® Communications Director (MCD) call control software allows you to operate your communications system with flexibility, ease, and reliability. This powerful software runs on your choice of platform such as the proprietary Mitel 3300 ICP or industry standard Sun Microsystems, HP, and IBM® servers.

    MCD brings all the Mitel call control that has powered the Mitel 3300 ICP for years and much more. The integrated Mitel Dynamic Extension solution broadens the range of internal and external endpoints that may be connected to one user, and gives your workforce greater freedom to communicate from wherever the business takes them, without the burden of escalating mobility costs.

    Embedded Multi-node management lets you manage multiple controllers – individually or within groups – from a single log-on at a single screen; and differentiated levels of SIP resiliency ensure your endpoints are consistently available.

    Mitel Communications Director frees your business to communicate smoothly, effectively, and dependably with your clients and customers.


    Mitel Communications Suite

    Mitel® Communications Suite, a pre-integrated unified communications (UC) solution, allows Mitel’s flagship 3300 IP Communications Platform (ICP) software to reside on Sun Microsystems® servers along with other Mitel voice applications. This solution preserves the functionality and features of the traditional 3300 ICP as well as the other embedded applications and allows organizations to carry voice-based solutions on a Sun data infrastructure. It is the perfect solution for all businesses looking to reduce install times; to get secure, centralized management; and to lower their total cost of ownership.

    Aimed at reducing the number of deployed servers as well as the complexity of the installation, Mitel Communications Suite integrates:

  • Call control: 3300 ICP-based
  • Voicemail: Mitel NuPointâ„¢ Messenger
  • Microsoft® integration: Mitel Live Business Gateway
  • Thin client integration: Mitel Unified IP Client for Sun Rayâ„¢