The NEC UNIVERGE SV8100 Communications Server is the ideal business telephone system for Small and Medium Enterprises (SMEs) that wish to compete and grow their businesses over time.

The NEC SV8100 is a robust, feature-rich business telephone system, which scales which up to 512 tradtional, VoIP and softphone handsets and can be expanded to meet your business communications now and in the future.

Traditional digital and VoIP telephones include colour touch screens, bluetooth cordless handsets, DECT, home working facilities, mobility, caller ID and integration with Microsoft Outlook databases. Each telephone has an Open XML interface effectively turning your telephone display into advertising space, a web page or a method of administering your business systems.

NEC SV8100 telephone handsets are like no other. Their modular construction means you can chop and change the design for exact business requirements. They can then be upgraded at a later stage without having to replace them – a great investment protection.

Time saving system features for your business, or organisation such as presence, mobility, company directories, call history and speed dials are instantly accessible. Not only does this improve productivity, it increases customer service levels too.

Your business and it’s back office systems are improved by connecting your entire workforce wherever they are based. As part of the NEC UNIVERGE 360 portfolio, the NEC SV8100 telephone system enables total converged communications between mobile, e-mail, presence, call centre, video conferencing and instant messaging.

In short, it makes Unified Communications a reality, bringing the complete converged VoIP solution to the SME market, with and enterprise-class call centre applications.

The all new NEC SV8100 business telelphone system is a fresh new product from NEC which fulfils all the critical business requirements of a 21st century VoIP telephone system. The SV8100 communications solution is Reliable, Scalable, Seamless between branch offices or remote locations, Secure with a high level of Quality Of Service (QoS) and Customisable to meet business and individual’s needs.

Above and beyond these primary points, the NEC SV8100 is provides your business a simple and secure end-to-end management – from the system chassis down to individual endpoints. The NEC SV8100 is a safe protection of your technology investment with a great deal of backwards compatibility with other NEC and analogue business telephone systems – as well as a future-proof design. The NEC SV8100 is IP ready, as well as providing a clear migration part the pure IP, it provides integration of different devices and communication applications. The NEC SV8100 is compatible with a wide range of advanced productivity applications and collaboration tools and is easy to learn and use.

The NEC SV8100 is a unique communication solution for up to 500 users. Its expandability means it can work at any level, from a technically superb phone system, to a truly advanced unified communications platform. Business performance is improved significantly by making an entire workforce more reachable wherever they are based.

Part of the UNIVERGE 360 portfolio, the NEC SV8100 creates ‘360-degree communication’ encompassing fixed, mobile and converged communication such as e-mail, presence and instant messaging. In short, it makes Unified Communication a reality.

The SV8100 is the ideal communication solution for almost any workplace – here are just a few examples:

The Small Office – The NEC SV8100 is aggressively priced compared to other smaller systems, but with enormous scaleability as a business grows.

The SMB – The SV8100 offers productivity and efficiency tools that are usually associated with more expensive large corporate systems.

The Call Centre – A telephone system with powerful call management software ensures customer service levels, and your workforce, are optomised at all times.

The Branch Office – These can benefit from highly cost effective unique NEC Netlink feature – allowing multiple telephone systems to operate as one. Netlink also offers multiple business continuity options.

The Homeworker - The latest VoIP technology ensures costs are minimised, and access to telephony system features are maximised.

The Mobile Worker – Whether on-site or out in the field our comprehensive mobile connectivity solutions ensure a user is contactable whenever and wherever they are. Cutting edge features such as mobile extension are delivered with no additional cost.

Hotels & Hospitality – A range of specific business telephony features that will enhance a guests’ hospitality experience, while at the same time optimise staff efficiency.

Healthcare Environments – By simplifying and enhancing the communication process health professionals have more time to spend with patients. Response time is also improved substantially.

Specialised Professions – Legal and finance professions benefit from features such as call recording which is effortless, easily accessed and completely secure.

NEC is a leading global enterprise telephony solution provider which has been empowering our customers through over 100 years of experience in IT and Networking, spanning the full spectrum of ICT products and solutions. Why choose NEC?

Robust, feature rich servers for both VoIP and traditional voice communications. Business today demands efficient, seamless communication that facilitates rapid decision-making and customer responsiveness. UNIVERGE360 is NEC’s approach to help businesses succeed at this accelerated level.

The foundation of UNIVERGE360 is a Unified Infrastructure. The UNIVERGE SV8100 Communications Server is a key component of this foundation and is the ideal system for businesses that wish to compete and grow over time. This robust, feature-rich solution is
completely scalable and can be expanded to meet your communications needs both now and in the future.

Your business is improved by connecting your entire workforce wherever they are based. As part of the NEC UNIVERGE 360 portfolio, the NEC SV8100 enables total converged communications between mobile, e-mail, presence, call centre, video conferencing and instant messaging.

In short, it makes Unified Communications a reality, bringing the complete converged VoIP solution to the SME market, with and enterprise-class call centre applications. At a glance:

VoIP and Traditional Voice Support – Deploy a pure IP solution or any combination of IP and traditional circuit-switched technology with a single SV8100 system.

Application Integration – Embedded applications are easily accessed through simple license activation.

Stackable Architecture – The SV8100’s rack stackable chassis supports server functions, media gateways and media converters through a single unit.

New England Telephone Company is one of the United Kingdom’s leading suppliers of the NEC SV8100 business telecommunication system. Based in the Home Counties, 30 miles north of London, New England installed one of the first Voice Over IP (VoIP) business telephone systems in the UK in 1998, and have been installing NEC phone systems (also known as PABX or PBX), voice solutions and computer integrated products such as Unified Messaging since 1994.

Over the years we have built strong relationships with companies from all different areas, ranging in size from 10 staff to over 1500. Our clients range from single to multi-site companies, we install both nationally and internationally, maintaining systems (including networks, PBX, CTI servers and more) for our customers in Hong Kong, USA, Australia, France & India.

The NEC–Philips Internet Protocol Server – also known as the Sopho IPS and 2000IPS business telephone system, has it’s roots back to 1983 and was re-developed as an true VoIP system in 1998. It is one of the few business telephone systems that can boast backwards compatibility so far in that if you had bought a system back in 1983, the handsets and most of the cards could still be used today.

With a capacity of up to 24,000 extensions, and with over 250,000 installed systems worldwide, NEC have the largest installed number of telephone extensions in the world at over 64,000,000 globally.

New England Telephone Company (Netco) were NEC’s very first UK dealer for the NEC Internet Protocol Server (IPS) Telecommunications platform back in 1999. Since then, we have installed NEC and NEC-Philips IPS systems all over the world, from 10 to 1,500 extensions.

Netco are currently the largest UK dealer, maintainer and supplier of NEC–Philips IPS telephone systems, and have been business dealer of the year for the last 5 years.

Netco were the first to supply and install to a business, a Voice Over IP (VoIP) NEC 2000 IPS system in the UK, with a dozen IP phones running remotely over a broadband connection within the City Of London. From that small install, Netco have installed thousands of NEC endpoints, on hundreds of systems.

If you have an NEC–Philips system and would like a quote on maintenance, please contact us for more information.

The NEC 2000 IPS PBX has been close to Netco’s beating heart for almost a decade. Netco were one of the very first business telephony dealers in the UK who were able to offer expertise, sale and support for the NEC 2000 IPS in across the UK and eventually the entire world.

Netco quickly became NEC’s biggest UK dealer, focusing on medium-sized businesses in London and later the entire country. Despite various upgrades and iterations the 2000 IPS has remained backward compatible throughout meaning a card from a 1983 IVS PBX should work in a 2009 2000 or Sopho IPS system!

The NEC 2000 IPS is possibly the system’s most universal moniker but has evolved through many incarnations since it’s initial release in 1983. The system was first known as the NEAX 7400 IVS (Integrated Voice System) and came in grey system chassis, with a maximum system capacity of 512 end points.

The NEAX 7400 IVS was truely revolutionary in it’s rack-mounted, modular design and durable and feature-rich telephones. From the very outset, the NEAX IVS supported ISDN30 (Primary Rate), ISDN2 and ISDN2e (Basic Rate) and Analogue POTS (Plain Old Telephone) trunks, and eventually including Q-SIG, H.323 and SIP technologies.

When the integration between Telephony systems and Data/IP Networks began to come to the forefront of telecommunications, NEC were quick to re-release this system as the NEC 2000 IPS (Internet Protocol Server). This worldwide release became the most common incarnation of the system, which arrived in a (prettier) blue NEC badged chassis.

This was no minor upgrade – the 2000 IPS – as it was now known, was built on IP technology and around VoIP communications. It supported dual CPUs for redundancy, 512 VoIP telephones, H323 signalling and distributed chassis configurations (this meant you could put cabinets in different countries and run them as one single PBX, via IP communications over a Wide Area Network.

In Addition, NEC were one of the first PBX manufacturers to develop a ‘soft phone’ in the form of SP20 and SP30, which VoIP enabled your laptop or PDA and brought very early free telephony to the small business.

By the turn of the Century, NEC had proven to be at the forefront of business VoIP telephony, having released a pure VoIP system when nearly everyone else were bolting on complex and featureless third-party VoIP gateways to their systems in order to claim their systems were VoIP enabled. The 2000 IPS also supported a range of Quality Of Service measures to ensure that voice services and call quality remained the same as over traditional digital / copper infrastructure.

Not only were all the DTP and DTR telephones upgradable into full VoIP handsets, but they supported Power Over Ethernet (PoE), full duplex handsfree and a complete 768 feature-set, matching that of the traditional TDM DTP and DTR handsets.

The last iteration of the NEC 2000 IPS was, in Europe and the UK to become the Philips Sopho IPS. Philips and NEC joined forces across Europe and re-released the system as their own. This version came with white Philips badged chassis and a variety of firmware upgrades offering improved multi-site networking, and VoIP services along with the support for SIP trunking and SIP endpoints.

The 2000 IPS has always been considered an ‘engineers’ telephone system – despite the fact that in the latter years, the end-user management has evolved into something where the IT or Office Manager can make system changes themselves – from the name of a phone, to a ring or pickup group of telephones and even DDI routing. Having said that, it remains a very skilful PBX to work with and remains possibly the most stable and reliable systems available in the UK.

Alongside both Sales, Support and Maintenance for the 2000 IPS, Netco have always found that alongside backwards compatibility and stability, the strongest reason to buy an NEC 2000 IPS was the accompanying Zeacom Communication Centre system you could attach to it.

Zeacom have been closely developing integrated call and contact centre software, computer telephony integration (CTI) packages, unified messaging and true mobility for the 2000 IPS also for over a decade. Netco were the first in the UK to install Zeacom Q-Master and Corus systems, which has now evolved in the the ZCC (Zeacom Commmunications Centre) and continue to support a wide range of small, medium and large businesses and organisations who operate this solution as part of their business.

Netco continue to work closely with Zeacom, which is now grown for integration into other business telephone systems and continue to be only winner of their UK dealer of the year award! Zeacom is a fantastic investment because it starts small, but is entirely modular, meaning it can very easily transition into an enterprise-class call centre or CTI and unified messaging platform for thousands of agents, supervisors and ordinary telephone users.

Zeacom runs within the Windows Server environment, either as a physical machine or within a virtualised environment, and is closely linked to the CPU of the 2000 IPS via an IP data connection called the Open Application Interface (OAI). This gives both the PBX and the Zeacom Server control over one another and become one unified system.

The NEC 2000 IPS (Internet Protocol Server) is a powerful IP-ready business communications system. It provides over 1,000 ports and with transparent IP data networking can offer more than 100,000 ports or end-points.

Most importantly, the NEC 2000 IPS can function within a hybrid network comprising traditional analogue switching, TDM/IP switching and pure VoIP switching. This means you can continue to use your existing systems, telephones and other equipment while phasing in or gradually replacing with IP telephony – laying the foundations of your future networks at a speed that best suits your business.

Key features include:

General architecture – From the very beginning of the 2000 IPS concept, simplicity has been the driving force of this powerful, advanced system. It consists of independent modules, each pre-engineered to ensure Quality of Service (QoS) standards are maintained across the entire system. Each are small enough to fit in almost any environment, and with the availability of smaller-sized ‘Distributed Modules’ you can be sure that your space requirements are always met.

Networking – There are plenty of networking features in the 2000 IPS, enabling you to unite your geographically separated sites with one communications network. This increases efficiencies and greatly reduces overall costs.

Voice over IP – The 2000 IPS provides full (native) VoIP without losing any traditional telephony features or risking the proven reliability of TDM.

Certified SIP trunk interface – The 2000 IPS offers a wider choice of communications platforms, applications, and possibilities than ever before. That’s because it is fully compliant with the internationally agreed standard, Session Initiation Protocol (SIP).

Reliability – The 2000 IPS’s 99.999% (carrier class) reliability is well established and is measured against accepted industry standards. Useful reliability features include: remote maintenance, distributed call processing, error-correcting memory, battery back-up, and automatic system alarm indicators, all helping to ensure unsurpassed reliability.

Wireless terminals – Your staff need never miss a call – whether they are inside or outside your company’s premises. What’s more, they will always have direct access to 2000 IPS’s powerful features, thanks to IP DECT phones, GSM integration with the PBX.

Open standards – Multi-vendor operability is assured, thanks to the open communications platform for easy addition of third-party applications.

New England Telephone Company is one of the United Kingdom’s leading suppliers of the NEC 2000 IPS business telecommunication system. Based in the Home Counties, 30 miles north of London, New England installed one of the first Voice Over IP (VoIP) business telephone systems in the UK in 1998, and have been installing NEC phone systems (also known as PABX or PBX), voice solutions and computer integrated products such as Unified Messaging since 1994.

Over the years we have built strong relationships with companies from all different areas, ranging in size from 10 staff to over 1500. Our clients range from single to multi-site companies, we install both nationally and internationally, maintaining systems (including networks, PBX, CTI servers and more) for our customers in Hong Kong, USA, Australia, France & India.