Netco Networks Platinum Service
Netco is one of the United Kingdom’s leading suppliers of business telecommunication solutions and systems. Based in the Home Counties, Netco installed one of the first Voice Over IP (VoIP) business telephone systems in the UK in 1998 and have been installing voice solutions and computer integrated products such as Unified Messaging since 1997.
Netco has three key business areas; Voice, Data and Mobility Solutions.
Netco is a privately owned nationwide company, and has been operating successfully for over 15 years. We employ over 30 personnel who are based both locally to our Headquarters in Luton and nationwide.
Network Services
Online Web Billing with customer integration to your organisation’s systems and services.
Voice, Data and Mobility utilising our ability to integrate all of your communication services into one centralised package.
With Managed Reporting, reports are generated in the specific areas which are important to you, automatically and managed online via your own account manager.
Trend Reporting enables you to utilise your billing information to discover trends in business and traffic, enabling you to improve sales or reduce costs.
Cost Centre Billing provides you with the information to bill departments or specific budgets based on their usage of the services.
Your CRM Enabled Billing System can integrate with existing or future systems to improve customer services and efficiency.
Automated Provisioning will provide the services you need automatically and with immediate effect.
BT Services
CRM Enabled Billing System
A CRM Enabled Billing System can improve customer services and efficiency. Automatically integrating communication billing data with other forms of database, report or relations-management can improve the service you deliver and save money.
In the above image, you can see how the billing information has been integrated into call centre, service level agreements and
other types of customer service systems.
Eco Repair
Through the BT Wholesale Partnership, Netco can provide excellent support through the use of the EcoRepair Gateway. This is the live connection to BT’s fault management system that is connected directly into the BT Network of systems, billing and maintenance.
This relationship enables Netco to perform all the necessary fault diagnostics and repairs live and instantly This enabes us to relay direct information straight to our customers, eliminating the need for you to talk to BT.
Combined with our PBX maintenance packages this provides a powerful and unrivalled ability to support our customers needs from the desktop right through the BT network without the need for any third parties.